Return Policy - ABCreates

Our goal at ABCreates is excellent customer service. If you have any problems with your purchase or questions, please contact us at ino(at)ab-creates(dot)com.

That being said, lawyers like details so we’ve attempted to outline our refund / exchange policies below.

Exchange, Refund, and Return Policies

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

The following items are not eligible for return:

Perishable items such as flowers or food
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Only a partial refund may be granted if an item is returned damaged or missing parts, for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account or credit card statement. Then, contact your credit card company or bank. It may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund yet, please contact us at info(at)ab-creates(dot)com.

Sale items

Sale items will be refunded at the price you paid, as shown on your proof of purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info(at)ab-creates(dot)com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, email us at info(at)ab-creates(dot)com for instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.